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26

Feb

Taking the opportunity to reimagine what’s possible, putting the customer at the heart of everything

Over the coming weeks and months, we’ll be focusing here on the topic of experience transformation. How do we transform the experiences we create – for our customers, users, citizens and the people within our organisations? And what role does technology play in helping us to reimagine the transformation opportunity in front of us all?  ... read full post

Posted by:  Simon Bright , Chief Executive Officer, Intergen |  26 February 2019

customer experience, Digital Transformation, #CXreimagine


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(1 votes)

07

Mar

The value of AI in CRM

Artificial intelligence (AI) has been around in businesses for a while now. If you’ve ever chatted with a ‘customer service representative’ on a brand’s website, or received a ‘you bought this so you might like that’ offer, then you’ve already interacted with AI engines. ... read full post

Posted by:  Dan Smith , Practice Lead, Data Insights |  07 March 2019

CRM, customer experience, Customer Relationship Management, Digital Transformation, AI, Artificial Intelligence, #CXreimagine


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27

Feb

Key considerations for organisations looking to transform customer experience

As organisations begin to understand the crucial importance of delivering exceptional customer experiences, it becomes essential to understand exactly how the business can transform the customer experience in a realistic, measurable, and timely way.  ... read full post

Posted by:  Richard Brown , Head of Digital and Experience Design |  27 February 2019

customer experience, Digital Transformation, #CXreimagine


Rating: 
(1 votes)

04

Mar

Key considerations for people central to customer experience transformation

By 2020, customer experience will overtake price and product as the key brand differentiator . The increased focus on customer experience is naturally bringing marketing-specific technologies to the fore. Businesses can’t deliver a good customer experience, let alone an outstanding one, without the right technologies in place. ... read full post

Posted by:  Kevin Miller , Head of Digital & Experience Design |  04 March 2019

customer experience, Digital Transformation, #CXreimagine


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26

Feb

Key trends for experience transformation

Smart businesses are redefining their customer experience (CX) from transactional to transformational. Doing so depends on smart, effective use of emerging technologies. As a result, technology and marketing are becoming inextricably entwined. ... read full post

Posted by:  Kevin Miller , Head of Digital & Experience Design |  26 February 2019

customer experience, Digital Transformation, #CXreimagine


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12

Nov

AI is no longer Artificial Intelligence

Strategic predictions are always an interesting quandary to wrestle with. How far do you back medium-term predictions given today’s technology landscape is dynamic and continually evolving? ... read full post

Posted by:  Brett Gresele , General Manager, Strategic Deals and Alliances |  12 November 2018

Cloud Platform, gartner, Digital Transformation, Continuous Service, #CXreimagine


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05

Nov

Putting the citizen at the heart of everything: Improving service

In a world where the benchmark for a modern consumer experience is forever on the up – and people’s expectations rising with it – it’s now an absolute imperative to provide a consistently outstanding citizen journey across every single one of your organisation’s touchpoints. ... read full post

Posted by:  Steve Scarbrough , General Manager Dynamics Solutions |  05 November 2018

customer experience, Digital Transformation, Government, Putting the citizen at the heart of everything, Citizenship, #CXreimagine


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02

Nov

Past, present and future - now

Last week I was fortunate to attend the Future Now Conference; Microsoft's premier AI event for partners, business leaders and implementers.  Immediately upon entry it was clear we were going to see some great and life-changing innovations from the clever customer and partner ecosystem – and we were not disappointed. ... read full post

Posted by:  Bryce Saunders , Senior Consultant |  02 November 2018

Virtual Reality, HoloLens, AI, AR, Artificial Intelligence, Augmented Reality, VR, #CXreimagine


Rating: 
(7 votes)

01

Nov

Putting the citizen at the heart of everything: How technology can help enable a citizen-centric public service

As a leader in the public sector, you probably find yourself under similar pressures to any business leader, with the expectation that you absolutely have to do more for less year after year. While you’re charged with saving money and reducing your cost to serve, at the heart of everything you do there is your customer, or citizen, who needs to be kept top of mind in all considerations. ... read full post

Posted by:  Steve Scarbrough , General Manager Dynamics Solutions |  01 November 2018

customer experience, Digital Transformation, Government, Putting the citizen at the heart of everything, Citizenship, #CXreimagine


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25

Oct

Technology in government: future trends

The New Zealand government is increasingly using panels as a procurement tool for technology because it’s a great way to get a clear picture of where additional efficiencies can be gained and real innovation can find a target. No longer is procurement about merely choosing which vendor will provide a technology that’s already been mandated. Instead, panels are letting government agencies ask for broad-based innovation so they can see where it might fit in the agency’s environment. ... read full post

Posted by:  Paula Smith , Practice Manager, Cloud Solutions |  25 October 2018

Enterprise Content Management, customer experience, Cohesion, Digital Transformation, #CXreimagine


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08

Oct

More intelligence, less work: How to design a data-driven marketing strategy that rocks

When it comes to data-driven innovation and campaigns, there are a few brands that are hard to beat. Think of Amazon, Netflix or Spotify. What do they have in common? They provide exceptional customer experience, they are great innovators, large global brands – and they recognise the strategic value of customer data.  ... read full post

Posted by:  Katerina Thomas , Client Manager |  08 October 2018

Marketing, customer experience, Customer Centric, Data-driven marketing, #CXreimagine


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27

Aug

Five things I've learned about innovation (from a marketer's perspective)

There are a few things in life that are regarded as big decisions. Moving overseas, getting married, having kids, buying a house – and changing careers. ... read full post

Posted by:  Katerina Thomas , Client Manager |  27 August 2018

Marketing, customer experience, Customer Centric, #CXreimagine


Rating: 
(1 votes)

15

Aug

The value of storytelling

Last night I had the pleasure of listening to a presentation by Microsoft’s Miri Rodriguez on storytelling. As some of you will know I am a big believer in sharing knowledge and experience, so it was interesting to hear how Microsoft are using this in their business. For those of you who couldn’t attend, here are my takeaways. ... read full post

Posted by:  Paula Smith , Practice Manager, Cloud Solutions |  15 August 2018

customer experience, Storytelling, #CXreimagine


Rating: 
(2 votes)

13

Aug

Making your AI business case too big to fail (Part 2)

In part one we talked about your bot preparation; where it will live, what its capabilities will be and choosing a platform to build it on – now let’s design it. The main thing you’re designing is the conversation. These fundamentals will give your bot a good start in life but remember, to grow it needs to constantly learn and evolve. ... read full post

Posted by:  Adam Ford , Practice Lead, Digital & Experience Design |  13 August 2018

customer experience, bot, AI, #CXreimagine


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13

Aug

Making your AI business case too big to fail (Part 1)

You’ve bribed the boss, sweet-talked the CFO and whipped the tech-heads into a frenzy. Congratulations! You got your AI project off the ground. Now what do you do? ... read full post

Posted by:  Adam Ford , Practice Lead, Digital & Experience Design |  13 August 2018

customer experience, bot, AI, #CXreimagine


Rating: 
(1 votes)

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