29 August 2007
Back when I first started in my career (oh dear, this is going to show how ‘long in the tooth’ I am!), the only means of written communication available was the typed letter or internal memorandum.
11 June 2009
(And some golden rules.) It seems like a lifetime since we first introduced Intergen’s Knowledge Management capability at a Twilight session. In fact, it is almost a year and since that time we have been engaged in a number of projects. These have included developing an organisation-wide KM strategy, providing KM coaching and mentoring; providing analysis, support and advice to a client...
, Change Management
, Knowledge Management
24 June 2009
Recently I have been involved in a number of conversations, both internally and with clients, about the value and role of social networking tools for organisations. There appear to be two main themes: (a) how can they add value to my business; and (b) if we don’t have them, how do we attract and retain the new generation of workers for whom social networking tools are part of their everyday...
22 April 2008
Once upon a time we were taught manners, right and wrong, social boundaries, mores and general etiquette for all occasions. Even in the most basic rites of passage we learnt the fundamental keys to human-to-human communication. Look people in the eye. Say thank you. Listen. Don’t interrupt. Talk in hushed tones in a library and holler on a sports field and never (or hardly ever) the other way...
7 May 2008
As information workers, we’re spending more and more of our working days inside meeting rooms, and studies show that time spent in sit-down meetings isn’t always productive.